Delivery & Returns


FREE delivery on orders £20 and over

Our standard delivery charge is a flat rate of £3.00 unles your order qualifies for free delivery and send all items via Royal Mail 2nd Class. As we are out on our market stall many days we process all orders next working day after payment has cleared. (Although it's quite possible that if you place your order before 1.00pm on weekdays that we are not on the markets we will aim to dispatch the same day.)

Returns Policy

We offer all our customers a 30-day no quibble money-back guarantee on all our products. This does not affect your statutory rights as a consumer.

If you are not satisfied with your item, you can return it for a refund.

If you wish to return a product, please e-mail us to let us know the item is coming back to us.

We would appreciate the following information with all returns.

Order number
Full name and address
Email address
Brief covering letter.

Our contact details:

The Proper Tea Co
Pett Road
East Sussex
TN35 4JG
United Kingdom